Mentoring Medic Booking, Cancellation and Refund Policy

Mentoring Medic

Booking, Cancellation, and Refund Policy

Surgical booking involves setting aside medical schedules, blocking operating rooms, coordinating pre-operative logistics, scheduling recovery house services, and activating the administrative contractual process.

Booking incurs immediate operating costs and commitments to third parties. Therefore, it does not constitute a simple refundable advance.

Nature of the booking

Confirming a surgery activates medical, institutional, logistical, and administrative resources from the moment of booking.

That's why each payment component has a distinct nature and different refund rules.

Financial clarity protects both parties and reduces conflicts in elective procedures that require real prior commitments.

1. Initial payment composition

The payment made by the patient may be composed of:

  • Medical fees.
  • Clinic and operating room charges.
  • Administrative and logistical expenses of Mentoring Medic.
  • Recovery house reservation.
  • Policy activation, if applicable.
Each component has a distinct nature and, therefore, different refund rules.

2. Voluntary cancellation by the patient

If the patient decides to cancel for personal non-medical reasons, the following conditions will apply:

More than 30 calendar days in advance
  • Rescheduling will be possible without medical penalty.
  • Administrative expenses already incurred will be retained.
  • The clinic may apply its own policies as per the contract.
70% Refund
Between 15 and 30 calendar days before
  • Administrative and logistical expenses will be retained.
  • Penalties for operating room blockage may be applied.
  • The recovery house will apply its cancellation policy.
50% Refund
Less than 15 calendar days before
  • Incurred operating expenses will be retained.
  • Reserved operating room costs may be retained.
  • Non-refundable third-party charges may apply.
0% Refund
Mentoring Medic does not assume penalties imposed by clinics or external providers.

3. Cancellation due to medical criteria

If the procedure is canceled for medical safety reasons, for example:

  • Low hemoglobin.
  • Cardiac alterations.
  • Unsuitable BMI.
  • Active infection.
  • Clinical findings during in-person evaluation.
  • Non-compliance with pre-operative requirements.

The following scheme will apply:

  • The procedure will be suspended for safety.
  • Values corresponding to the unperformed surgical act will be refunded, according to the contract celebrated with the clinic and the professional.
  • Administrative, logistical, and operating expenses already incurred will be retained.

These may include:

  • Medical evaluations performed.
  • Tests already carried out.
  • Non-recoverable operating room reservation.
  • Policy activation, if issued.
  • Internal administrative expenses.
Medical safety takes precedence over any financial expectation.

4. Cancellation due to false information or omission

If the surgery is canceled due to:

  • Concealment of medical history.
  • Relevant false information.
  • Deliberate non-compliance with pre-operative instructions.
There will be no refund of administrative or logistical expenses.

Additionally, loss of the value corresponding to non-recoverable third-party reservations may occur.

5. Rescheduling

Rescheduling is subject to:

  • Medical availability.
  • Institutional availability.
  • Validity of pre-surgical examinations.
  • Policy validity, if applicable.
If the policy has expired, a new one must be issued, with the patient assuming the corresponding cost.

6. Recovery house

The postoperative accommodation reservation:

  • Is subject to the establishment's own policies.
  • May incur non-refundable charges depending on the proximity of the date.

7. Refund periods

Approved refunds will be processed within 15 to 30 business days, once obligations with third parties have been reconciled.

No cash refunds will be issued.

8. Separation of responsibilities

Mentoring Medic acts as a logistical coordinator.

Values corresponding to:

  • Medical fees.
  • Clinic charges.
  • Hospital services.

Are governed by independent contracts with each provider.

The refund of these values depends on the contractual policies of each entity.

9. Final statement

Cosmetic surgery is an elective procedure that involves prior logistical and financial commitments.

Surgical booking generates real costs from the moment of confirmation.

Financial clarity protects both parties.

Your process also requires financial clarity

Before booking, make sure you understand how payments are distributed, which values depend on third parties, and what rules apply in case of cancellation or rescheduling.

Talk to Mentoring Medic